Shipping Policy

Last updated: August 28, 2026

OnlineCart aims to process and deliver customer orders as efficiently as reasonably possible.

1. Order Processing

Orders are processed after successful order confirmation.

Processing times may vary depending on:

• Product availability

• Order volume

• Verification requirements

• Weekends

• Public holidays

• Courier operations

• Other circumstances outside our reasonable control

If an unexpected delay significantly affects your order, we may contact you using the information provided at checkout.

2. Delivery Time

Estimated delivery time depends on:

• Delivery location

• Product availability

• Courier service

• Order processing time

• Weather

• Public holidays

• Other circumstances affecting transportation

Estimated delivery: [INSERT YOUR ACTUAL DELIVERY TIME]

Delivery estimates are not guaranteed unless explicitly stated otherwise.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated before order confirmation, where applicable.

Shipping charges may depend on the delivery location, order size, weight, shipping method, or other applicable factors.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

OnlineCart is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

5. Changing a Delivery Address

If you need to change your delivery address, contact us as soon as possible.

Once an order has been processed or shipped, changing the delivery address may not be possible.

6. Failed Delivery

If the courier cannot deliver an order because the customer is unavailable, cannot be contacted, refuses delivery, or provides an incorrect address, the courier may make another attempt or return the shipment according to its procedures.

Additional delivery charges may apply if a returned order needs to be shipped again.

7. Delayed Orders

Delivery may sometimes be delayed due to circumstances outside OnlineCart's reasonable control, including:

• Severe weather

• Public holidays

• Courier delays

• Transportation problems

• Incorrect delivery information

• High order volumes

• Other unforeseen circumstances

If there is a significant known delay, we will try to provide appropriate information to the customer.

8. Damaged Packages

If your package appears damaged when delivered, we recommend documenting the condition of the package and contacting OnlineCart as soon as possible.

If the product inside is damaged, please follow the process in our Return & Refund Policy.

9. Missing Items

If an order arrives with a missing item, contact us with your order number and details of the missing product.

We may request photographs of the package and its contents to investigate the issue.

10. International Shipping

If OnlineCart offers international shipping, delivery may be subject to customs requirements, import duties, taxes, clearance procedures, and other charges.

Unless otherwise stated, applicable customs duties, import taxes, or similar charges may be the responsibility of the customer.

11. Third-Party Couriers

OnlineCart may use third-party courier and logistics companies to deliver orders.

Once a shipment has been handed to a courier, delivery is subject to the courier's operational procedures. OnlineCart will reasonably assist customers with delivery issues where possible.

12. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been shipped.

You may also use our Track Your Order page where applicable.

13. Contact Us

For shipping questions, contact:

Email: [YOUR EMAIL ADDRESS]

Phone / WhatsApp: [YOUR PHONE NUMBER]

For more information about returns caused by damaged, incorrect, or defective products, please review our Return & Refund Policy.