Return & Refund Policy

Last updated: August 28, 2026

At OnlineCart, we want customers to have a positive shopping experience.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us so that we can review the issue and determine an appropriate resolution.

1. Return Period

Eligible products may be returned within 7 days of delivery, unless a different return period is specifically stated on the product page or communicated by OnlineCart.

The return period begins when the order is delivered to the customer.

2. Return Conditions

To be eligible for a return, the product should generally:

• Be unused

• Be in its original condition

• Be in its original packaging where applicable

• Include original tags, accessories, manuals, or other included items where applicable

• Not have been damaged, altered, washed, opened, or used after delivery

Products that do not meet the applicable return conditions may be refused.

3. Damaged Products

If your product arrives damaged, please contact us as soon as possible.

We may request:

• Photographs of the product

• Photographs of the packaging

• Photographs of the shipping label

• A video showing the issue

• Your order number

This information helps us investigate the claim.

4. Incorrect Product

If you receive a product that is different from the product you ordered, contact us with your order information and photographs of the item received.

After reviewing the issue, we may offer an appropriate solution, such as a replacement or refund.

5. Defective Products

If a product is defective upon arrival or develops a qualifying defect covered by the applicable product warranty, contact us.

Where applicable, we may offer a replacement, repair, refund, or another appropriate resolution.

6. Non-Returnable Products

Certain products may not be eligible for return due to their nature or applicable requirements.

Examples may include:

• Opened or used skincare or cosmetic products

• Personal-care products where hygiene restrictions apply

• Products specifically marked as non-returnable

• Products damaged through misuse

• Products altered or modified by the customer

The specific product page or applicable policy will determine whether a product is eligible for return.

7. Change of Mind

If you simply change your mind, order the wrong product, select the wrong size or variant, or no longer want the product, the return may be subject to our return conditions.

Return shipping costs may be the customer's responsibility in such circumstances.

8. Return Shipping

Where a return is required because OnlineCart sent an incorrect product or the product was damaged or defective when received, OnlineCart may arrange or cover reasonable return shipping where applicable.

For other eligible returns, the customer may be responsible for return shipping costs.

9. Refund Process

Once we receive and inspect the returned product, we will determine whether the return qualifies for a refund.

If approved, the applicable refund will be processed using the relevant payment method or another appropriate method.

The time for the refund to appear may depend on the payment provider or financial institution.

10. Partial Refunds

In appropriate circumstances, a partial refund may be considered where:

• A product has a minor issue that does not require a full return; or

• Only part of an order is affected.

Any partial refund is determined after reviewing the circumstances.

11. Refunds for Cancelled Orders

If an order is successfully cancelled before fulfillment and payment has already been received, any eligible refund will be processed according to the applicable payment method and cancellation circumstances.

12. Exchanges

Exchanges may be available for eligible products, subject to product availability.

If the requested replacement is unavailable, OnlineCart may offer a refund or another appropriate solution.

13. How to Request a Return

Contact us before sending any product back.

Please provide:

• Order number

• Customer name

• Product name

• Reason for return

• Photos or videos where relevant

We will provide return instructions if the request is approved.

Do not send products to an address without receiving return instructions from OnlineCart.

14. Return Address

Return Address: [YOUR RETURN ADDRESS]

15. Contact

For return or refund questions:

Email: [YOUR EMAIL ADDRESS]

Phone / WhatsApp: [YOUR PHONE NUMBER]

OnlineCart reserves the right to review each return request individually and to refuse returns that do not meet the applicable conditions.

Nothing in this policy is intended to exclude any consumer rights that cannot legally be excluded.