Order Cancellation Policy

Last updated: August 28, 2026

At OnlineCart, we understand that customers may occasionally need to cancel an order.

Cancellation Before Processing

You may request cancellation as soon as possible after placing an order.

If your order has not yet been processed, packed, or shipped, we will make reasonable efforts to cancel it.

Cancellation After Processing

Once an order has been processed, packed, dispatched, or handed over to a courier, cancellation may no longer be possible.

In such cases, the customer may need to receive the order and follow our Return & Refund Policy, where the product is eligible for return.

How to Request Cancellation

Contact us as soon as possible using:

Email: [YOUR EMAIL ADDRESS]

Phone / WhatsApp: [YOUR PHONE NUMBER]

Please provide:

• Order number

• Customer name

• Phone number or email address

• Reason for cancellation, if requested

Refund for Cancelled Orders

If a cancellation is approved and payment has already been received, any eligible refund will be processed according to the applicable payment method and refund procedure.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

Cash on Delivery Orders

For Cash on Delivery orders, cancellation should be requested before the order is processed or shipped.

Once the order has been dispatched, cancellation may no longer be possible.

Contact

If you need to cancel an order, contact OnlineCart as soon as possible after placing it.